Terms and Conditions

1. Who provides the Services

These Terms and Conditions apply to the XENO Academy website, mobile app, courses, coaching, community and related services, together referred to as the "Services."

XENO Academy is a brand and the name of the mobile app operated by XENORENTALS LLC. Your service provider and contracting party under these Terms is:

XENORENTALS LLC
7345 W Sand Lake Rd, Ste 210, Office 8810
Orlando, FL 32819, United States
Support email: steve@xenoacademy.com

References to "we," "us" and "our" mean XENORENTALS LLC. References to "you" mean the person using the Services or, where applicable, the organization that person is authorized to represent.

These Terms apply when presented to you and accepted as part of the relevant account or access process. If you do not agree, do not complete that process or use the Services.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into the relevant agreement. If you act for an organization, you must have authority to bind it.

Provide accurate account information and protect your login details. Do not sell, transfer or share access unless we expressly permit multiple users. Notify steve@xenoacademy.com if you suspect unauthorized access.

You remain responsible for your own use of the Services. Nothing in this section makes you responsible for a security failure caused by us or removes protections provided by applicable law.

3. What is included

XENO Academy provides educational content and support for short-term rental hosts and property-management professionals. Depending on the features enabled for your account, this may include video courses, learning materials, assignments, coaching, recordings and community access.

Your enrollment specifies what is included, the access period and any conditions. Installing the app does not by itself provide coaching or grant access to all content.

Information about future courses, features or launch plans is not a promise of immediate availability.

These Services do not include property-management services under other XENORENTALS LLC brands unless a separate agreement expressly includes them.

4. Educational purpose and your decisions

The Services are educational. They do not replace advice from a licensed lawyer, accountant, tax adviser or other qualified professional.

Rental laws, licensing rules, taxes, platform policies and local market conditions can change. You are responsible for checking requirements applicable to your property and obtaining any permissions or advice needed before acting.

We do not guarantee a particular level of income, occupancy, bookings, business growth or other outcome. Examples and case studies illustrate particular situations and are not promises that you will achieve the same result.

This section does not remove our obligation to supply the Services as described or limit rights that cannot lawfully be excluded.

5. Courses, materials and permitted use

Course videos, written materials, designs and other content are owned by XENORENTALS LLC or the relevant licensors.

During your access period, you may use the content for your own learning and internal rental business. Templates supplied for practical use may be adapted for your own operations unless a specific item carries additional license terms.

You may not resell our course content, redistribute videos or materials, share your access, remove ownership notices or use the content to build a competing course without written permission. Rights that mandatory law gives you are not restricted by this section.

Your access to content is not a transfer of copyright or ownership.

6. Community conduct and content you submit

Where community or messaging features are available, use them respectfully and lawfully. You must not:

• Harass, threaten, discriminate against or abuse another person.
• Post unlawful, sexually explicit or otherwise clearly inappropriate content.
• Disclose another person's private information without authority.
• Upload content that infringes intellectual-property or other rights.
• Send spam, misleading promotions, malware or deceptive messages.
• Impersonate another person or misrepresent your affiliation.
• Attempt to bypass security, gain unauthorized access or disrupt the Services.

You retain ownership of material you submit. You grant XENORENTALS LLC a nonexclusive permission to host, process, display and transmit it only as needed to operate the feature you use and provide the requested service. A community post can be shown to that community; a private support request is not a marketing release.

This permission does not allow us to use your name, image, testimonial or submitted content in advertising without separate permission. It ends when the content is deleted, except for restricted backup copies and retention required by law.

Report problematic content through an available reporting feature or contact steve@xenoacademy.com. We may review reports, remove content or restrict accounts when reasonably necessary to address a breach, protect users or comply with law.

Community contributions come from their authors. They are not automatically verified or endorsed by XENORENTALS LLC.

7. Coaching and recordings

The applicable coaching agreement or booking confirmation states the number and format of sessions, scheduling arrangements and any rescheduling or cancellation conditions.

We explain any intended recording before it begins and obtain consent where required. You may not record or distribute a session, another participant's contribution or private coaching materials without the necessary permission.

Recordings supplied to you are subject to the access and usage rights that apply to your account. These Terms do not promise lifetime access to recordings or courses.

8. Privacy and third-party services

Our Privacy Policy explains how personal information is processed across XENO Academy's Services. Privacy notices and consent requests are separate from these Terms.

We use technology providers to deliver the Services. Some features may involve third-party platforms, app stores or links to external resources. Their applicable terms and privacy notices may also apply when you use them.

A link to a third-party service is not a guarantee of that service. This does not remove any responsibility we have under applicable law for providing the Services to you.

9. App stores and software licensing

XENORENTALS LLC, not Apple or Google, provides XENO Academy's learning and coaching services.

The software license applicable to the app and the relevant app-store terms continue to apply. Where Apple's Standard End User License Agreement applies to the iOS app, it governs the app's software license. These Terms govern our Services and content; they are not submitted as a replacement custom Apple software license.

Nothing in these Terms changes an app store's own obligations or legally required consumer protections.

10. Availability, changes and termination

We aim to keep the Services available but may need to interrupt access for maintenance, security work or circumstances beyond our reasonable control.

We may update content and features.

We may suspend or terminate access for a material breach of these Terms, unlawful activity, or a security risk, where permitted by law. Where reasonable and legally required, we will explain the issue and give you an opportunity to resolve it. Urgent safety or security issues may require immediate action.

You may stop using the Services and request account deletion through the process described in our Privacy Policy.

Termination does not remove mandatory remedies or obligations that properly survive the end of the agreement.

11. Responsibility and limitations

We are responsible for providing the Services as agreed and as required by applicable law. You are responsible for the operational and business decisions you make using educational information.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or for results that arise solely from your own decisions, inaccurate information you provide or events outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury where exclusion is prohibited, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

No provision should be read as overriding mandatory warranties or protections for digital content and services.

12. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, except where mandatory law requires otherwise.

If you are a consumer, you retain the protections of the mandatory laws of your country of habitual residence where those laws apply. Nothing in these Terms removes a right to bring a claim before a court available to you under mandatory law.

For disputes not subject to such mandatory consumer rules, the courts in Orange County, Florida, have jurisdiction to the extent permitted by law.

Contact steve@xenoacademy.com if a problem arises so we can try to resolve it. This does not prevent you from using a legal right or remedy.

13. Updates to these Terms and contact

We may revise these Terms prospectively and update the date above. Where a material change affects an existing agreement, we provide notice and obtain agreement where required by law. A revision does not retrospectively remove rights.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Questions about these Terms or the Services can be sent to XENORENTALS LLC at steve@xenoacademy.com or to the postal address in Section 1.